Company Name: MUMROOT CIC
Company Number: 16575835
Registered Address: Office 13221, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Contact Emails: info@mumroot.org.uk | support@mumroot.org.uk
1. Introduction
Welcome to MUMROOT CIC.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, communicate with us, or participate in our programs and services.
MUMROOT CIC operates as a non-profit community organisation dedicated to empowering single mothers through education, employment support, and mental health resources.
By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
- Name, address, email address, and phone number.
- Information provided when registering for programs or newsletters.
- Donation information (if applicable).
b. Non-Personal Information
- Browser type, IP address, operating system, and browsing behaviour through cookies.
c. Sensitive Information
Where relevant (e.g., counselling or support services), we may collect limited sensitive data such as:
- Family structure and support needs.
- Employment or income status.
This information is only collected with explicit consent and handled with strict confidentiality.
3. How We Use Your Information
We use your personal information to:
- Communicate with you about our services, programs, and events.
- Process donations and issue receipts.
- Improve our website, programs, and user experience.
- Comply with legal and regulatory requirements.
We do not sell, rent, or trade your data with any third parties for marketing purposes.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on one or more of the following:
- Your consent (e.g., for newsletters).
- Contractual necessity (e.g., to provide requested services).
- Legal obligations (e.g., charity reporting).
- Legitimate interests (e.g., improving our programs).
5. How We Store and Protect Your Data
Your data is stored securely in compliance with UK GDPR standards.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration.
When using third-party tools (e.g., Google Workspace or Mailchimp), we ensure they also comply with GDPR and data protection laws.
6. Sharing Your Data
We may share data only when necessary:
- With trusted service providers (e.g., payment processors, email platforms).
- When required by law or regulatory authorities.
- With funding bodies for verified reporting purposes (in anonymised form).
All third parties are bound by confidentiality and data protection agreements.
7. Cookies
Our website uses cookies to enhance your experience.
Cookies help us analyse web traffic and understand how visitors interact with our content.
You can manage your cookie preferences via your browser settings.
8. Your Data Rights
You have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@mumroot.org.uk.
9. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., financial records).
10. Third-Party Links
Our website may contain links to external websites.
MUMROOT CIC is not responsible for the privacy practices or content of these sites.
We encourage users to review each site’s privacy policy before sharing any personal data.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations.
The latest version will always be posted on our website with the effective date clearly stated.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: info@mumroot.org.uk / support@mumroot.org.uk
🏢 Address: MUMROOT CIC, Office 13221, 182-184 High Street North, East Ham, London, E6 2JA
🌐 Website: www.mumroot.org.uk